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Frequently Asked Questions
Addpay is making of new digital payments infrastructure for India and Make financial services accessible to everyone, everywhere. Addpay is offering one stop solution for your financial needs.
Addpay offers diversified range of utility services like Domestic Money Remittance, Rail E-Ticketing, Mobile/DTH Recharge, Air/Bus/Hotel Reservation, Insurance, Bill Payments, /Mini ATM device, GST Filing Loans.
Ans: Addpay wallet allows instant money transfer services within India. With
Spice Money wallet you can transfer money
for the end customer to any bank account across India instantly and earn a
commission.
Ans: Benefits to Addpay retailers and distributor
(a) Anyone can become a Addpay retailers or distributor by providing Proof of Identity (POI) and Proof of address (POA).(b) Retailers can transfer money to any bank account in India and credit will be received in the bank account instantly through IMPS and can also use NEFT to transfer funds.
(c) Secure process with multiple layers of authentication ensure that your money is safe during transit.
Benefits to Customer,
(a) Convenience of location & time. Customers do not need to travel to the bank branches and wait in lines.(b) Low fees for money transfers.
(c) Secure and trusted platform with SMS & receipt of transactions.
Ans – On becoming an authorized retailer, you will receive the following
benefits.
(a) You will receive a downloadable link to Addpay retailer
app.
(b) You will receive exclusive marketing material including
authorized certificates, banners, retailer Id card.
(c) You will earn commission on every transaction.
Ans.ID Proof – Pan Card / Driving License / Voter ID / Passport (any one)
Address Proof – Aadhaar Card / Pan Card / Driving License / Voter ID / Passport
(any one)
Recent Photograph
Ans – As soon as you become a registered retailer, you will receive a link on
your mobile for downloading the mobile
app. Or you can download addpay retailer app from google play. You can login
with your registered mobile number and pin
shared.
Ans – Addpay is a completely safe and secure licensed service. The safety of
your money is our priority
encryption. Any unauthorized request is rejected at the outermost security layer
itself and there is no possibility that
any Wallet may be hacked.
Ans – Yes, your money will be refunded back to your wallet for any transactions
that fail.
Ans. Mobile App
- Login into your Addpay retailer app
- Select the option for recharge of mobile number
- Enter the mobile number or select from the contacts to recharge
- Enter the mobile number or select from the contacts to recharge
- Mobile will get recharged successfully
Same process will go for DTH recharge.
Web App- Login into your Addpay retailer account
- Select the option for recharge of mobile number
- Enter the mobile number
- Enter the mobile number
- Mobile will get recharged successfully
Ans – You can reach us through the website, email, and phone,
- Website: Visit the ‘Contact Us section on our website www.addpay.in, fill in the details of your query and submit the form
- Email: You can email your queries, concerns, feedbacks, and complaints to info@addpay.in
- Phone: You can also contact our customer care number 18008323566 or your assigned Relationship Managers between 9:00 AM and 8:00 PM, All days, except public holidays
Ans – You can load money into your wallet through Net banking.
Ans. You can go to option given “transaction history” for all the services
Ans – You can reach out to your Relationship manager or call on toll free number
and request to resend your login
details to your registered mobile number.